Privacy Policy – Power Play Sydney

1. We respect your privacy

(a) Power Play Sydney (Belarm Trading Pty Ltd, ABN 25 653 204 954) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

(b) “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

(a) Power Play Sydney may collect and store personal information you enter on our website (https://powerplaysyd.com.au), provide to us directly, or give to us in other forms.

(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process bookings or purchases. We may collect additional information at other times, including but not limited to, when you provide feedback, complete waivers, respond to promotions, provide financial information, or communicate with customer support.

(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Power Play Sydney collects personal information from you in a variety of ways, including when you interact with us electronically, over the phone, in person, through waivers, and via our website. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a) Power Play Sydney may use personal information collected from you to provide you with information, updates, booking confirmations and our services. We may also make you aware of new and additional services, offers or promotions available to you. We may use your personal information to improve our services and better understand your needs.

(b) Power Play Sydney may contact you by telephone, email, SMS or mail.

5. Disclosure of your personal information

(a) We may disclose your personal information to our employees, contractors, service providers or affiliated businesses only where reasonably necessary to deliver our services.

(b) We may be required to disclose personal information by law, regulation, court order, subpoena or in response to law enforcement.

(c) We may use personal information to protect legal rights, intellectual property, or the safety of Power Play Sydney, its customers or others.

(d) Personal information may be stored or processed outside of Australia as necessary.

(e) If our business changes ownership or assets are transferred, your information may be part of that transfer, subject to confidentiality and privacy obligations.

(f) By providing personal information, you consent to the disclosures outlined in this policy.

6. Security of your personal information

(a) Power Play Sydney takes reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

(b) Transmission of personal data over the internet is at your own risk. We cannot guarantee complete security of electronic communications.

7. Access to your personal information

(a) You may request access to the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). Please email us at enquiry@powerplaysyd.com. An administration fee may apply.

(b) We reserve the right to refuse access to your information in certain circumstances under the Privacy Act.

8. Complaints about privacy

If you have concerns about our handling of your privacy, please contact us at enquiry@powerplaysyd.com. We take complaints seriously and will respond as soon as reasonably possible.

9. Changes to Privacy Policy

We may amend this Privacy Policy from time to time. Updates will be posted on our website. Please check regularly to ensure you are aware of the latest version.

10. Website and Cookies

(a) When you visit https://powerplaysyd.com.au, we may collect standard technical data such as browser type, IP address and referral sources. This information helps us improve our website performance and customer experience.

(b) We may use cookies to enhance your browsing experience, analyse website traffic, and remember your preferences. You may disable cookies via your browser, though some site functionality may be affected.

11. Media and Marketing

We may capture photos or videos during activities at Power Play Sydney. These may be used for promotional purposes on our website or social media channels. If you do not wish for you or your child to appear in such media, please notify staff in writing before participating.

12. Minors

Children 5 years and older may participate in Power Play Sydney activities with parental or guardian consent via waiver. Personal information of minors is collected solely for safety, identification and operational purposes and is handled in accordance with this policy.